In September 2024, a fire broke out in a battery room on the third floor of a Digital Realty data centre in Singapore. What should have been a contained electrical incident stretched into a multi-day operation that disrupted cloud services for one of the facility's largest tenants.

What happened

The Singapore Civil Defence Force confirmed the fire involved lithium-ion batteries housed in dedicated battery rooms on the third floor of the four-storey SIN11 facility. SCDF deployed four water jets and activated the building's sprinkler system, while roughly twenty occupants were evacuated before firefighters arrived. By that evening, an unmanned firefighting robot had been brought in to cool the affected batteries, with SCDF describing it as likely to be a prolonged operation.

They were right. The incident stretched into a second day. Alibaba Cloud, which ran services from the site, reported that continued water spraying for firefighting caused water accumulation in the server room, raising the risk of electrical short circuits and forcing an emergency power shutdown across part of the facility. Industry reporting later noted the facility had been built in 2016, before Singapore's 2020 safety standards required ESS installations to sit on the ground floor rather than upper storeys.

2+Days of firefighting
4Water jets deployed
~20Occupants evacuated

Why this kept escalating

Lithium-ion battery fires are notoriously difficult to fully extinguish. Once thermal runaway begins inside a cell, it can generate its own heat and fuel independent of the surrounding oxygen supply, meaning a fire can reignite even after visible flames appear to be out. Conventional gaseous suppression and water-based systems are built to respond to a room-level fire signature — smoke, heat, or flame at a scale a sensor can register — not to a single overheating cell moments before it vents.

That gap between "cell starts to fail" and "detector confirms a fire" is exactly where an incident like this gets away from a facility. And the secondary damage here illustrates a second problem entirely separate from the fire itself: the water used to fight a battery fire in an enclosed electrical space creates its own short-circuit risk, which is part of why the response required a full power shutdown rather than a contained, localised response.

How AEGIS addresses this specific failure mode AEGIS SHIELD and PAD are engineered for exactly this scenario — placed directly at cell vent points and inside UPS/ESS cabinets, they respond to heat at the individual cell or module level, before a fire has grown large enough for room-level detection to register it. Because AEGIS activates through heat alone, with no power or wiring dependency, it continues to function even through the kind of power shutdowns that hampered recovery at SIN11.

Where an active layer changes the outcome

The regulatory backdrop

Singapore's 2020 SCDF safety standards already require ESS installations to sit at ground level specifically because of battery fire risk — a rule this facility predated. As data centre capacity across Singapore and the wider region continues to expand alongside rising demand for AI compute, retrofit and new-build facilities alike face the same underlying question: what happens in the minutes before a room-level detector confirms what a single failing cell already knows.

Relevant AEGIS products SHIELD for server room and UPS/ESS cabinet protection · PAD for switchboard and distribution board panels · WIRE for cable tray and busway runs inside battery rooms.

Sourced from public reporting by Data Center Dynamics, W.Media and JLL Asia Pacific research on the September 2024 Digital Realty SIN11 incident, and SCDF public statements. This article is an independent analysis by Aegis Singapore and is not affiliated with Digital Realty, Alibaba Cloud or SCDF.

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